Unable to retrieve Update Set XML

[Leng09]

Hi, i'm trying to retrieve an update set via XML which was downloaded from DEV instance, but after selecting the XML in PRD instance, clicked on Upload button, it shows the below. Tried going to the Retrieve Update Set to search, but seems that the upload was not successfully uploaded. The file size of the XML is about 15MB, with about 3000+ updates. Would anyone know what could be the issue?

[KevinBellardine]

Check the value of this system property -- glide.db.impex.XMLLoader.max.file.size.mb

It would be strange to have that be so low as to cause an issue for you here, but it's worth checking out.

[Steven Osborne]

I have just attempted this myself (with an exported update set of 13KB) and experienced the same issue, it appears to be isolated to a PDI.  If I import the same 13KB file into our managed Test environment, the file imports without delay.

Not sure if there's a setting that's blocking the import (because i wouldn't think a 13KB file would be too big for a PDI), but something's not operating correctly

[Anand Kumar P]

Hi @Leng09 ,

Refer below link,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0869457 

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand

[Kamal17]

@Leng09  I faced similar challenge during one of the deployments, but after setting 'com.glide.cs.upload.attachment.max_size' to required size the issue got resolved and I was able to upload the file.

Note: This should be only a temporary change. As soon as the updateset is loaded, it is recommended to change the value to default value as per organization standard.

PS: Please hit "Correct", "Helpful" or "Like" depending on the impact of the response.

Regards,

Kamal S