Unable to see change module in PDI instance

[ajaykumarve]

Unable to see change module in PDI instance, could someone please help me.

[Dr Atul G- LNG]

Hi @ajaykumarve 

Recently, this issue has been reported by several users where ITSM modules are not available in a Personal Developer Instance (PDI).

Since PDIs are provided without official support, the recommended troubleshooting steps are:

1. Refresh the instance and verify whether the modules become available.
2. Navigate to Plugins and check whether the required ITSM plugins are installed.
3. If the plugin is missing, install it. If it is already installed but not functioning correctly, perform a Repair on the plugin.
4. If the issue persists, reset the PDI or release it and request a new instance.

This has become a common issue with PDIs recently, and in most cases, requesting a new PDI is the quickest resolution.

For Change Management, verify that the following plugins are installed:

• Change Management - Core

Plugin ID: com.snc.change_management

** The waiting timne to get a new PDI is 2-3 weeks , so better reset the current PDI, dont relase.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0011096

[Tanushree Maiti]

Hi @ajaykumarve 

1) 

• Navigate to System Definition > Plugins.
• Search for the Change Management - Core plugin (com.snc.change_management).
• If it says installed , open it and select Repair

2) If still not working ,

• Clear the instance cache by typing cache.do in Application Navigator and hit Enter
• Logout from the application
• Login in using incognito/InPrivate window of browser.