Unable to see templates?

[adamseeber]

Hi folks, experimenting with templates for Incidents... or at least, I wanted to. Just ran up a developer instance and I don't see the template option on the Incident form (right click header bar > templates). I've confirmed under System Definition that templates are there, and assigned to the Incident table, but there's something I'm missing to give users access to them via the Incident form.

Thoughts?

Cheers,

-Adam

[Chuck Tomasi]

Check the menu bar at the top and see if you have an option "Toggle Template Bar"

It will then appear at the bottom

[adamseeber]

Hi - I've done this, but can't see the template I wanted to use. I can create one and use it there, but shouldn't a template set on the Incident table with 'Global' access ticked show in this?

[Deepa Srivastav]

Hi Adam,

Does the users have ITIL or template_editor role? They should have this role to see the option.

Mark Correct if it solved your issue or hit Like and Helpful if you find my response worthy.

Thanks,
Deepa

[paramveer]

User should have ITIL/template_editor role in order to check the template.

~Paramveer Singh

~ServiceNow Developer

~Please mark Helpful, Like, or Correct Answer if applicable.