Unable to see templates?

[adamseeber]

Hi folks, experimenting with templates for Incidents... or at least, I wanted to. Just ran up a developer instance and I don't see the template option on the Incident form (right click header bar > templates). I've confirmed under System Definition that templates are there, and assigned to the Incident table, but there's something I'm missing to give users access to them via the Incident form.

Thoughts?

Cheers,

-Adam

[adamseeber]

Viewing from an admin role, no luck. Gave the admin user ITIL role and still nothing. There's a template set in the instance on the Incident table (password reset), I've set permission to global, just not seeing the option.

[Pradeep Sharma]

Hi Adam,

You have to select the table as Incident. Can you go to your template and switch table from Global to incident and try once.

[Deepa Srivastav]

Has any modification done in UI macro template_context ?

Mark Correct if it solved your issue or hit Like and Helpful if you find my response worthy.

Thanks,
Deepa