Unable to select the value to map in flow designer
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11 hours ago
I am working on the flow designer that triggers the Staff change LCE from the Workday payload received. The payload includes New Manager ID and Old Manager ID(both are string inputs to the flow).
There is a lookup record for the New Manager ID and the Old Manager ID on the User table. For Lookup on New Manager ID, I am able to map that value to get the New Manager Name and Title.
But for the Old Manager ID lookup, I am unable to select its reference to map. It looks like the selection has been disabled.
Can someone help me with this issue?
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9 hours ago
since you said you were able to add last week,
seems something has changed
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Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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9 hours ago
Okay, what changes could cause this issue? Can you please elaborate?
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9 hours ago
share complete flow step screenshots
Ankur
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9 hours ago
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9 hours ago
so you are taking inputs and passing to variables of catalog item
what type of variable are those Old Manager Name and Title?
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
