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Unable to select the value to map in flow designer

ArpitaVK
Tera Expert

I am working on the flow designer that triggers the Staff change LCE from the Workday payload received. The payload includes New Manager ID and Old Manager ID(both are string inputs to the flow).

There is a lookup record for the New Manager ID and the Old Manager ID on the User table. For Lookup on New Manager ID, I am able to map that value to get the New Manager Name and Title.

ArpitaVK_3-1777280554767.png

But for the Old Manager ID lookup, I am unable to select its reference to map. It looks like the selection has been disabled. 

ArpitaVK_0-1777280442753.png

 

ArpitaVK_1-1777280487117.png

Can someone help me with this issue?

 

26 REPLIES 26

@ArpitaVK 

since you said you were able to add last week,

seems something has changed

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar

Okay, what changes could cause this issue? Can you please elaborate?

@ArpitaVK 

share complete flow step screenshots

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@ArpitaVK 

so you are taking inputs and passing to variables of catalog item

what type of variable are those Old Manager Name and Title?

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader