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Unable to select the value to map in flow designer

ArpitaVK
Tera Expert

I am working on the flow designer that triggers the Staff change LCE from the Workday payload received. The payload includes New Manager ID and Old Manager ID(both are string inputs to the flow).

There is a lookup record for the New Manager ID and the Old Manager ID on the User table. For Lookup on New Manager ID, I am able to map that value to get the New Manager Name and Title.

ArpitaVK_3-1777280554767.png

But for the Old Manager ID lookup, I am unable to select its reference to map. It looks like the selection has been disabled. 

ArpitaVK_0-1777280442753.png

 

ArpitaVK_1-1777280487117.png

Can someone help me with this issue?

 

26 REPLIES 26

@ArpitaVK 

those are variables of that catalog item right

share screenshots of that variable configuration

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@Ankur Bawiskar Yes

ArpitaVK_0-1777293414034.pngArpitaVK_1-1777293437334.png

 

 

@ArpitaVK 

you are able to select data for other variables but not these 2

what difference is there between those variables?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@Ankur Bawiskar, I could spot no difference between those variables. PFA screenshot of configuration for (New) variables.

ArpitaVK_0-1777295233554.png

ArpitaVK_1-1777295240050.png

 

 

 

@ArpitaVK 

did you try to remove that flow action and add again?

when you worked on this last week these 2 variables were having same issue?

what recent changes happened on that subflow?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader