- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
I am working on the flow designer that triggers the Staff change LCE from the Workday payload received. The payload includes New Manager ID and Old Manager ID(both are string inputs to the flow).
There is a lookup record for the New Manager ID and the Old Manager ID on the User table. For Lookup on New Manager ID, I am able to map that value to get the New Manager Name and Title.
But for the Old Manager ID lookup, I am unable to select its reference to map. It looks like the selection has been disabled.
Can someone help me with this issue?
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
5 hours ago
The issue has been resolved. I created flow variables for Old Manager Name and Old Manager Title - both of type String. After the Lookup record action for Old Manager ID, I set the flow variables to their corresponding mapping from this lookup action and then used these flow variables to set the values in the Submit Catalog item Request action.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
1. I removed the lookup action from which I have to get the reference, and added again.
2. No, I did not face the issue last time.
3. The recent changes were to add the (old) subflow inputs and their mapping in the required actions.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
very difficult to understand without access to instance.
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
Might be flow designer plugin need to update/ repair will solve this
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
@Dr Atul G- LNG Thank you for the response! We updated the flow designer plugin "sn_flow_designer". Still, the issue is persistent.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
Hi @ArpitaVK
Just check the trigger condition of the flow and ensure it is triggerng after User Data :Old manager id saved.
Check the time stamp.
