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Unable to select the value to map in flow designer

ArpitaVK
Tera Guru

I am working on the flow designer that triggers the Staff change LCE from the Workday payload received. The payload includes New Manager ID and Old Manager ID(both are string inputs to the flow).

There is a lookup record for the New Manager ID and the Old Manager ID on the User table. For Lookup on New Manager ID, I am able to map that value to get the New Manager Name and Title.

ArpitaVK_3-1777280554767.png

But for the Old Manager ID lookup, I am unable to select its reference to map. It looks like the selection has been disabled. 

ArpitaVK_0-1777280442753.png

 

ArpitaVK_1-1777280487117.png

Can someone help me with this issue?

 

1 ACCEPTED SOLUTION

ArpitaVK
Tera Guru

The issue has been resolved. I created flow variables for Old Manager Name and Old Manager Title - both of type String. After the Lookup record action for Old Manager ID, I set the flow variables to their corresponding mapping from this lookup action and then used these flow variables to set the values in the Submit Catalog item Request action. 

ArpitaVK_0-1777370435037.png

 

ArpitaVK_2-1777370590332.png

 

View solution in original post

27 REPLIES 27

@Ankur Bawiskar 

1. I removed the lookup action from which I have to get the reference, and added again.

2. No, I did not face the issue last time.

3. The recent changes were to add the (old) subflow inputs and their mapping in the required actions. 

@ArpitaVK 

very difficult to understand without access to instance.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Dr Atul G- LNG
Tera Patron

Might be flow designer plugin need to update/ repair will solve this

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Dr. Atul G. - Learn N Grow Together
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@Dr Atul G- LNG Thank you for the response! We updated the flow designer plugin "sn_flow_designer". Still, the issue is persistent.

Tanushree Maiti
Kilo Patron

Hi @ArpitaVK 

 

Just check the trigger condition  of the flow  and ensure it is triggerng  after User Data :Old manager id saved.

Check the time stamp.

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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