Unable to submit a catalog item and it is stuck at submitting

abcxyz
Kilo Explorer

‎03-04-2019 02:02 AM

Some users are unable to submit a catalog item. Below is the error screenshot. 

Its not a widget issue as it is happening for only one catalog item. We also checked  that no ACL is restricting the functionality.

Please help as to what can be checked further.

 

find_real_file.png

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12 REPLIES 12

dvp
Mega Sage
Mega Sage

‎03-04-2019 02:20 AM

Can you check if there are any errors in browser console?

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abcxyz
Kilo Explorer
In response to dvp

‎03-04-2019 03:43 AM

Hi,

The end user is facing this issue. We as a developer can submit the request without any problem. We are unable to reproduce the issue. Hence we could not check for error in browser console.

Thanks,

Manasa

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Service_RNow
Mega Sage

‎03-04-2019 02:28 AM

Sounds like you have a script error or something like that. Check the console in the browser to see if there are any errors there.

abcxyz
Kilo Explorer
In response to Service_RNow

‎03-04-2019 03:43 AM

Hi,

The end user is facing this issue. We as a developer can submit the request without any problem. We are unable to reproduce the issue. Hence we could not check for error in browser console.

Thanks,

Manasa

0 Helpfuls