Unable to submit a catalog item and it is stuck at submitting

abcxyz
Kilo Explorer

‎03-04-2019 02:02 AM

Some users are unable to submit a catalog item. Below is the error screenshot. 

Its not a widget issue as it is happening for only one catalog item. We also checked  that no ACL is restricting the functionality.

Please help as to what can be checked further.

 

find_real_file.png

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12 REPLIES 12

VigneshMC
Mega Sage
In response to SKum

‎03-21-2019 04:44 AM

Do you see any errors in browser console?

Thanks

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Sumanth16
Kilo Patron

‎03-20-2019 01:03 PM

Hi ,

 

We got same issue after london upgrade .We cloned sc catalog widget and we customized it again and it fixed that issue.

There is lot of reasons for this issue on portal.

 

User don't have read(or) write access for catalog item...check acl's on catalog table,mandatory variables on catalog items.

 

Please go through below articles ,you will find exact reason and solution for that.

1) https://hi.service-now.com/kb_view.do?sysparm_article=KB0712528

2) https://hi.service-now.com/kb_view.do?sysparm_article=KB0621435

3) https://hi.service-now.com/kb_view.do?sysparm_article=KB0687096

4) https://hi.service-now.com/kb_view.do?sysparm_article=KB0681861

5) https://hi.service-now.com/kb_view.do?sysparm_article=KB0722971

 

if it is helpful,Mark as helpful 

 

Thanks,

Sumanth

john_duchock
Kilo Guru

‎07-05-2019 06:24 AM

we had the same problem for a bit there too...  check browser console.  We were running the deprecated version:

 

js_includes_sp.jsx?v=05-07-2019_2246&lp=Wed_Jul_03_08_04_31_PDT_2019&c=6_69:20835 Deprecation warning: use moment.updateLocale(localeName, config) to change an existing locale. moment.defineLocale(localeName, config) should only be used for creating a new locale See http://momentjs.com/guides/#/warnings/define-locale/ for more info.
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