Unable to view Chat Activity in Incident

[georgechen]

Hi SNOW Gurus,

I am having a bit issue letting a client viewing the Chat Activity in an incident record.     The client has been assigned to a Chat_Operator role which is meant to grant access to the Activity, but when he expands the Activity he gets "You do not have access to view these messages".

I am aware the chat_message ACL read has chat_admin, but I do not want the client to be able to write things onto the Activity, except their own.     The role Chat_operator is meant to achieve this, however, it doesn't seem to allow members to view it.

Please see the attachment for the permission error, and the Chat Message Read ACL configuration.

Any advice would be greatly appreciated.

Kind regards,

[georgechen]

Thanks Pradeep.   referring to Chat Activity on Incident form, the issue has been resolved by adding an additional Access Control on the Chat Room table

Name                             Operation                                       Type                   Active

chat_room                   chat_message_read         record                 true

Afterwards users seem to be able to view chat activities history in an incident record.

[Pradeep Sharma]

Thanks George for the update.

Can you please mark my response and close the thread as the issue is resolved.

[KB18]

Hello Pradeep,

I have one requirement to add chat activity to the incident table.

We have already functionality that from the chat window, it is already attached to the call table under chat activity.

But we want from the chat activity from call table copy to the chat activity in the incident table.

Kindly help for the implementation.

Regards

Kailas Bandiwar