Hi,
I hope I'm posting this in the right place. Since the implementation of our instance of Service Now, we have been unable to view images attached to tickets without downloading the image. When we click on the thumbnail, it opens a blank page with an "x" to close out at the top (see attached).
One of our ServiceNow admins told us there is no "image Viewing" feature within service now.
Is this correct?
Thanks! 🙂
@poneill Below are some of the references or support cases for your above issue :
Unable to view the attachment in Workspace : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1156784
Issue in previewing the attachment : https://www.servicenow.com/community/now-platform-forum/can-i-preview-an-attachment-for-servicenow/m...
Please mark this as helpful and accept it as a solution if this resolves your query.
Thanks,
Sujatha V.M.
