Unauthorized to send REST API requests on incident table

[sovanna]

Hi,

I'm trying to test the REST API in order to send requests on the incident table.

Each day I create a test user with the "rest_service" profile on Service Now's sandbox :   ServiceNow

I was able to create incidents successfully for 2 days.

But now I get the following error in RESTClient

Status Code: 401 Unauthorized
Connection: close
Content-Encoding: gzip
Content-Type: application/json
Date: Fri, 09 Jan 2015 15:54:02 GMT
Server: ServiceNow
Transfer-Encoding: chunked
WWW-Authenticate: BASIC realm="Service-now"

Thanks,

Sovanna

[harikrish_v]

Use one of the demo instances:-

URL: https://demo006.service-now.com/login.do

username:admin

password:admin

Create a user profile with rest_service,itil roles. Try the post method onto this instance. See if it works.

Regards,

Hari

[sovanna · Accepted solution]

Works fine on this instance!

Thanks Hari!

[harikrish_v]

no problem .would you mind closing off this thread please.

[greatbear302]

I'm getting 401 Unauthorized error too when using API in development instance (Helsinki). Under roles, rest_service role description says "Deprecated. This role is no longer required to access the REST API." When creating the user I'm using to connect, I did make sure it has "Web service access only" checkbox checked.

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