Understanding Subscription-Based Notifications

nikita_mironov
Kilo Guru

‎03-30-2010 07:29 AM

Hi All
I need a hint as I'm totally lost. I activated the Subscription Based Notifications plug in in our Sandbox instance, read 3 times the WIKI articles about Subscription Based Notifications but I still can not achieve the following:

My ITIL user wants to get notified about all work notes updates in P1 incidents.

What I've done:
1) Created work notes notifications firing for incident.worknotes, added notification for table incident
2) logged in as ITIL user and create Subscription Based Notification selecting the work notes notification + "Critical issues" filter.
Created P1 and added worknotes - no notification

However Subscription Based notifications work perfectly for default notifications like "CIs Affected"

What am I doing wrong?

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Roger19
Tera Contributor

‎04-08-2010 04:50 AM

Got the solution:
In the Email Notification Record, you have to set these values:
Send to event creator - True
User field: event.parm1 (this is the user id, which is in the event. Can see it in System Policy - Event Log).


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