Unexpected message "I want to be sure I got this right" in virtual agent NLU

[Nikita35]

Hello

I have a requirement in which I want to achieve below:

if somebody greets the bot with 'hello' or 'Hello there', Bot should respond "Hello Please type something relevant to the topic"

I have created NLU model adding intents -Hello, hey there and so on. Trained and published the topic.

Greetings_custom is my Virtual Agent topic in which I have added message to reply as "Hello Please type something relevant to the topic". also added my intent model in this topic.

But after Hello there from user Instead of giving me the reply as "Hello Please type something relevant to the topic" it is giving me below reply to select from the options shown.

Not sure from where "I want something else" is coming. It is not a VA topic.

I found this is a property "com.glide.cs.topic_choice_list_message" which gives this message "I want to be sure I got this right. What item below best describes what you want to do?"

Any help on this please?

[Nikita35]

does anybody has any idea on above ?

[Jeff Currier]

I think this is working as designed.  "hi" "hello" "hey" are not specific enough and will not give you the necessary confidence threshold.  SO you can either add utterances or change the confidence threshold in the properties for your NLU model.

[Nikita35]

Thank you for your answer

I will try lowering the confidence threshold which is 60% currently.

I am afraid that It will confuse to select the correct topic. I will test and update.

[Rivka Ee]

Hi

What help for you to resolve the issue?

Thanks

Rivka

[Viraj Deshmukh]

Got any luck on this, I want to edit "I want something else" functionality. Please help.