Unexpected message "I want to be sure I got this right" in virtual agent NLU

[Nikita35]

Hello

I have a requirement in which I want to achieve below:

if somebody greets the bot with 'hello' or 'Hello there', Bot should respond "Hello Please type something relevant to the topic"

I have created NLU model adding intents -Hello, hey there and so on. Trained and published the topic.

Greetings_custom is my Virtual Agent topic in which I have added message to reply as "Hello Please type something relevant to the topic". also added my intent model in this topic.

But after Hello there from user Instead of giving me the reply as "Hello Please type something relevant to the topic" it is giving me below reply to select from the options shown.

Not sure from where "I want something else" is coming. It is not a VA topic.

I found this is a property "com.glide.cs.topic_choice_list_message" which gives this message "I want to be sure I got this right. What item below best describes what you want to do?"

Any help on this please?

[Tobias_R]

Hi all,

i have the same issue, but i have not actived the NLU. When i am typing in "greetings" the right bot conversation comes up.

But when i create a greeting_custom-topic and use the spcific keyword for this topic (e.g. "Good Morning") the message "i want to be sure.." comes up - dont know why because NLU is not active?

My requirement is, that when the user is typing "Good Morning" the conversation from my bot is coming up and not first the question "i want be sure..".

Do you know how to fix this? Hopefully you understood my error.

Kind regards,

Tobias

[Jeff Currier]

I believe even without NLU the Virtual agent still needs to figure out which conversation to start.  The confidence in the key words control this, but I need to look into how to control it better.

I suggest you start a new community thread for faster response as only those watching this thread will see your question.

[Kim Sullivan]

@Tobias_R - hey, we are trying to do the same thing, did you find a solution for this?

[Rivka Ee]

Hi,

Did you resolve the issue?

Thanks,

Rivka