I'm looking for different opinions and rationalizations for how different organizations mark their CIs as unique in Service now. Out of the box, Service now indicates this is usually the "Name" field however many organizations find using hostname, as the unique identifier as problematic. For example, retiring a piece of hardware but not a hostname. Also it seems different CI Classes want different fields to be their Unique ID which makes enforcement of uniquem
Server: Serial Number
Desktop: Asset Tag
Software: Software Name + Version
Can people offer up what they are doing in their CMS/CMDB implementations??
Thanks!
