Update business rule works but insert does not on sc_request
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‎07-02-2025 01:10 AM - edited ‎07-02-2025 01:12 AM
Hi Community,
I have a requirement in which we have to populate a field owning system which is a reference field on task and is on user table and sc_request form so I had to populate that in owning system on sc_request based on requested_for user's owning system but it was updating opened by's owning system when the business rule was before insert but the moment I checked update also it started working what I mean it is now updating requested_for's owning system after selecting update could someone tell me why?
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‎07-02-2025 04:14 AM
you want to pick current.requested_for so print logs for that
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader