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Update business rule works but insert does not on sc_request

chiragpathak
Tera Contributor

Hi Community,

I have a requirement in which we have to populate a field owning system which is a reference field on task and is on user table and sc_request form so I had to populate that in owning system on sc_request based on requested_for user's owning system but it was updating opened by's owning system when the business rule was before insert but the moment I checked update also it started working what I mean it is now updating requested_for's owning system after selecting update could someone tell me why?

 

5 REPLIES 5

@chiragpathak 

you want to pick current.requested_for so print logs for that

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader