Update company on user record

[Darlene York]

On my catalog item I have a variable called add_company.  If that company is filled out, a team will get a task to update the name variable on the core_company table.  Once that task is closed, the requirement is to auto update the company variable on the sys_user record.

I think I need a script to do this since the company table is not on the sys_user table. 

Any assistance with this would be greatly appreciated.

[Ankur Bawiskar]

@Darlene York 

add_company variable is reference to core_company table?

Even if you change the name field on that company record you need not do anything on User record as User table has reference field pointing to core_company and changing name won't have any impact

if my understanding is wrong please do share screenshots of the form

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[tiagomacul]

I agree : )


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No meu item de catálogo, tenho uma variável chamada `add_company`. Se o campo da empresa for preenchido, uma equipe receberá a tarefa de atualizar a variável `name` na tabela `core_company`. Após a conclusão dessa tarefa, o requisito é atualizar automaticamente a variável `company` no registro `sys_user`.

Acredito que preciso de um script para isso, já que a tabela `company` não está na tabela `sys_user`.

Qualquer ajuda será muito apreciada.

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A variável `add_company` faz referência à tabela `core_company`?

Mesmo que você altere o campo `name` no registro da empresa, não precisa fazer nada no registro do usuário, pois a tabela `User` possui um campo de referência apontando para `core_company`, e a alteração do nome não terá impacto.

Se meu entendimento estiver incorreto, por favor, compartilhe capturas de tela do formulário.

[Tanushree Maiti]

Hi @Darlene York 

Try it 

Create the Business Rule

• Name: Update User Company from Catalog Task
• Table: Catalog Task [sc_task]
• Advanced: Checked
• When: after
• Update: Checked
• Order: 100

Set the condition to ensure this only runs for your specific task and when it is closed.
State Changes to Closed Complete

AND

Short description Contains <your task description>

(function executeRule(current, previous /*null when async*/) {

   var ritmGR = new GlideRecord('sc_req_item');

    if (ritmGR.get(current.request_item)) {

      var companySysId = ritmGR.variables.add_company;

        if (companySysId && userSysId) {

            var userGR = new GlideRecord('sys_user');

            if (userGR.get(userSysId)) {

                userGR.company = companySysId;

                userGR.update();

                ritmGR.work_notes = "User " + userGR.name + " company updated to " + userGR.company.getDisplayValue();

                ritmGR.update();

            }

        }

    }

})(current, previous);