Update company on user record

Darlene York · ‎05-14-2026

On my catalog item I have a variable called add_company. If that company is filled out, a team will get a task to update the name variable on the core_company table. Once that task is closed, the requirement is to auto update the company variable on the sys_user record.

I think I need a script to do this since the company table is not on the sys_user table.

Any assistance with this would be greatly appreciated.

Tanushree Maiti · ‎05-14-2026

Hi @Darlene York

Try it

Create the Business Rule

Name: Update User Company from Catalog Task
Table: Catalog Task [sc_task]
Advanced: Checked
When: after
Update: Checked
Order: 100

Set the condition to ensure this only runs for your specific task and when it is closed.
State Changes to Closed Complete

AND

Short description Contains <your task description>

(function executeRule(current, previous /*null when async*/) {

var ritmGR = new GlideRecord('sc_req_item');

if (ritmGR.get(current.request_item)) {

var companySysId = ritmGR.variables.add_company;

if (companySysId && userSysId) {

var userGR = new GlideRecord('sys_user');

if (userGR.get(userSysId)) {

userGR.company = companySysId;

userGR.update();

ritmGR.work_notes = "User " + userGR.name + " company updated to " + userGR.company.getDisplayValue();

ritmGR.update();

}

})(current, previous);

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

View solution in original post

Darlene York · ‎05-14-2026

Thank you, I will give your solution a try.