Update on work notes returning as 'Undefined'

[matthew_hughes]

I've written the following script within my business rule to state that a field has been updated alongside the name of the Business Application Steward:

(function executeRule(current, previous /*null when async*/) {
var businessApplicationSteward = current.getValue('u_cmdb_data_steward');
var technicalApplicationOwner = current.getValue('u_custodian');
if ((current.u_business_application_type.changes() && gs.getUserID() == businessApplicationSteward)) {
current.work_notes = 'The Business Applicaion Type field has been updated by the Business Application Steward '+ businessApplicationSteward.name;
}

})(current, previous);

However when I do that, I get the following outcome:

The Business Applicaion Type field has been updated by the Business Application Steward undefined

I was just wondering if somebody could explain what I'm doing wrong and I need to do to get the display name of the user

[Karan Chhabra6]

Hi @matthew_hughes ,

getValue will return the sys_id of the reference field, to get the display name of the user, use getDisplayValue, please try with the code below:

(function executeRule(current, previous /*null when async*/) {
var businessApplicationSteward = current.u_cmdb_data_steward.getDisplayValue();
var technicalApplicationOwner = current.u_custodian;
if ((current.u_business_application_type.changes() && gs.getUserID() == businessApplicationSteward)) {
current.work_notes = 'The Business Applicaion Type field has been updated by the Business Application Steward '+ businessApplicationSteward.name;
}

})(current, previous);

If my answer has helped with your question, please mark it as correct and helpful

Thanks!

[matthew_hughes]

I tried that but it didn't work

[JT07]

On above script, work note line should be like below as .name is not required(won't work) as you already have display value in businessApplicationSteward

current.work_notes = 'The Business Applicaion Type field has been updated by the Business Application Steward '+ businessApplicationSteward;

[Prince Arora]

@matthew_hughes 

Can you please try below:

(function executeRule(current, previous /*null when async*/) {
var businessApplicationSteward = current.u_cmdb_data_steward ;
var technicalApplicationOwner = current.u_custodian ;
if ((current.u_business_application_type.changes() && gs.getUserID() == businessApplicationSteward)) {
current.work_notes = 'The Business Applicaion Type field has been updated by the Business Application Steward '+
(current.u_cmdb_data_steward).getDisplayValue();
}

})(current, previous);

I hope "businessApplicationSteward " stores the sys_id of some user right

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