Update the fields in ServiceNow which are being updated in Jira

[Shalika]

I have integrated ServiceNow with Jira. Now my requirement is whenever any field is being updated in Jira, the same should also get reflected in servicenow. For this, I am using Scripted Rest API and created webhook in Jira.

I have written the following script in Scripted Rest API, but it does not works -

(function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) {

try {
var requestBody = request.body.data;
gs.log('jiralog '+ requestBody.issue.fields.project.name);
var jr= new GlideRecord('incident');
jr.addQuery('correlation_id',requestBody.issue.key);
jr.query();
if(!jr.next())
{

jr.initialize();
jr.description=requestBody.issue.fields.description;
jr.insert();
gs.log('Jira Issue created: '+jr.correlation_id);
}

else{
jr.description=requestBody.issue.fields.description;
jr.update();
gs.log('Jira Issue updated: '+jr.correlation_id);

}

}
catch(ex) {
var message = ex.message;
}

})(request, response);

Please help me where I am wrong in this script

[SanjivMeher]

Can you try

var jcomments = '';
				if (requestBody.fields.comment.comments.length > 0) {
					for (var i = 0; i < requestBody.fields.comment.comments.length; i++) {
							jcomments = '\n';
							jcomments += requestBody.fields.comment.comments[i].body;
							jcomments += 'At: ' + requestBody.fields.comment.comments[i].updated;
							jcomments += 'Updated By: ' + requestBody.fields.comment.comments[i].updateAuthor.displayName + '  [' + requestBody.fields.comment.comments[i].updateAuthor.emailAddress + ']';
						}
					}
				}

[Mathieu Lepoutr]

Hi Shalika

I'm working as a pre-sales engineer with Exalate.

Exalate was designed with exactly these types of use-cases in mind, you could say that it is our "bread and butter".

One of Exalate's features, apart from syncing tickets bi-directionally, is syncing fields from snow to jira.

The entity will out-of-the-box be fully bi-directionally syncronized, which means, if a field gets updated on either side, it will automatically update on the other side, you can change this to make it uni-directional if you so please.

Exalate is easy and straightforward to set-up and you can control exactly which data you want to send and/or receive. 

If you would like to see a customized demo of the product, please book a slot.

Cheers