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Updated by "System"

Erica2
Tera Contributor

Hello,

There are two user records in the below screenshot. The first record was updated by 'azure_ad_sync,' and the second record was updated by 'system.' What does 'updated by system' mean?

 

Erica2_1-1698114658904.png

 

 

Thank you

 

1 ACCEPTED SOLUTION

Hemanth M1
Giga Sage
Giga Sage

Hi @Erica2 ,

 

"Updated by" field shows who updated the record, in this case when record is updated by any system logic like Business rules, workflow, flows or any script logics would have updated the second record so updated by is "system".

 

Out of box:

If user updates the record - shows who updated it

if User actions triggers the above system componenets to update record it says "system"

 

Hope this helps.

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

View solution in original post

1 REPLY 1

Hemanth M1
Giga Sage
Giga Sage

Hi @Erica2 ,

 

"Updated by" field shows who updated the record, in this case when record is updated by any system logic like Business rules, workflow, flows or any script logics would have updated the second record so updated by is "system".

 

Out of box:

If user updates the record - shows who updated it

if User actions triggers the above system componenets to update record it says "system"

 

Hope this helps.

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025