Hi kjcv912
We have done something like this:
1. On the inbound action that handles update incidents:
//This will create the event call "ticked.closed.autoreply" and put it in the que.
if (current.state == "7")
{
gs.eventQueue("ticket.closed.autoreply", current, email.origemail, '');
}
Now remember, if you don't want the incident to be updated, you might need to tweak your code here a bit so it doesn't update the incident as well.
2. Create the notification that you want to send back to the sender. Make it trigger on an event like this:
Just let me know if it's clear enough or you get stuck.
//Göran
Sorry,
To late in the evening to explain this. I forgot 1 thing.
Between nr 1 & 2 you have to register the even to be able to use it in "nr.2".
Go to system policy->events->registry and click on "new".
do something like this:
