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What's New Popular Posts Events Career Path More What's happening right now Get the latest info about ServiceNow releases, events, and challenges from our Developer Advocates. Developer blog Heading to World Forum Sydney? So Are We. G'day, Community! If you're an Australia-based practitioner, or just love a good ex... Read More Developer blog Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Developer Advocate Blog Calling ServiceNow AI Skills via REST API: A Complete Walkthrough Everything AI in Servi... Read More Developer blog Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes Lately, it’s become ha... Read More Developer blog How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Developer Advocate Blog Building ServiceNow apps via Claude Code and the ServiceNow SDK Vibe Coding with Claud... Read More Developer Advocate Blog More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! More Calls. More Build... Read More Product Launch blogs Build anywhere, run on ServiceNow: deploying from external IDEs For developers with pr... Read More Developer Passport blog Developer Passport: AI Agent-Powered Playbooks and Nested Playbooks in the Australia Release Read More Developer Passport blog ServiceNow Flows in the Australia Release | Developer Passport On today's episode of ... Read More Developer Passport blog UI Updates you've been waiting for! Developer Passport: AI Experiences Part 1 Australia Release: Mod... Read More Developer Passport blog New UI Interactions! Developer Passport: AI Experiences Part 2 If you’ve spent any ti... Read More Developer Passport blog ReleaseOps in the Australia Release | Developer Passport If you've ever coordinated a big ServiceNow deployment... Read More Developer Advocate Blog Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Popular Posts Explore the most discussed topics and insights shaping our developer community. Developer forum Unable to Remove Users from Group While Implementing Scheduled Cleanup Process RequirementEvery month... Read More Developer forum ServiceNow Secure Attachment – Large Image Downloaded as Corrupted File Hi everyone,We are fac... Read More Developer forum universal request issue Hi I have implemented the universal request.it's working excepted.When a ur is created and agent creates... Read More Developer forum ATF - Change Management - g_form is not defined - Create new normal change from platform Hi All,I'm writting AT... Read More Developer Advocate Blog Your whole instance estate in one console: Multi-Instance View is live - Clone Admin Console in AP5 Read More Developer forum Platform Analytics - Duplicated Dashboard - Data visualization did not save it to the library Read More Events Join virtual and in-person events to learn, collaborate, and connect with practitioners solving the same challenges you are. GRC events On Demand Virtual Experience: From AI pilot to enterprise: what works, what breaks, and how to close July 03-September 30, 2026 8:00 AM https://hub.servicenow.com/wcc/eh/1237365/lp/5226048/from-reactive-to-ready-whats-next-for-autonomous-it?referenceSource=community Read More Service Management events Live Webinar: The reason your AI CX strategy is failing (and how to fix it) You invested in AI to ... 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Activity in Developer

Resolved! Scripted List on Service Portal

Good afternoon, I have on my Service Portal two menu items that are a scripted list.One for My Open Tickets and one for My Ticket History.Here is a snippet from one of them (we also show REQs and a custom table)var z = new GlideRecord('incident');z.a...

  • Question

Log a Service Request via Virtual Agent with guided questions

The objective is to enhance the Virtual Agent so it can log Incidents and Service Requests on behalf of users through a guided conversation. Instead of asking users to navigate the service catalog, the Virtual Agent should ask a series of relevant qu...

  • Question

universal request issue

Hi I have implemented the universal request.it's working excepted.When a ur is created and agent creates a request for catalog item which has ur certified true .that ritm is attaching as primary ticket .it looks good.but when user directly submits th...

  • Question

Resolved! Create attachment from HTML file input

I'm trying to build a UI macro in the global scope that creates a db_image record from an image file input, and adds the db_image reference to a list field on the record. I've not managed to get the image content written correctly. Extract of the cli...

  • Question

Resolved! Application Menus of Problem and Change are not available

Hello All, In my Austrelia PDI Change and Problem Applications are not available however when I check for change_request.form it open the change form . Can anyone please let me know the solution for this issue .  

  • Question

Incident: Developer Site Restored and PDI Availability Issues

  Update: July 27, 2026    The infrastructure issue has been resolved, and all PDIs are back online. New PDI provisioning has also resumed, with PDIs currently available and little to no wait.    All developers have been given additional time to acce...

  • blog

Filter on CWM Kanban show an error

Hi there, Currently, we are managing our agile team work with CWM tool and we have a problem with the filter on the kanban tab:"There are no fields available for filtering..."We've tried everything we can think of, but it still won't let us use the f...

  • Question

Instances are back online or hibernating!

Hello Everyone, Most of the instances are online or hibernating now. Please let us know if you are still facing issues with your PDI. We really appreciate your patience on this.  We apologize for any inconvenience caused. Regards, Kamini Kansal

  • Article
  • Multiple Versions

Creating a Custom Skill with Now Assist Skill Kit - Part 1

I'm Forrest Falk, a ServiceNow Certified Master Architect (CMA). In this post, I'll share practical insights from a CMA’s perspective and show how to build a custom skill that suggests a category based on an incident's short description and descripti...

  • blog

Now Assist Skill - HRSD - Email Recommendation not working - Urgent

Hi Everyone,I am facing an issue with the Now Assist Skill – HRSD Email Recommendation, which is currently not working for agents. When the agent tries to use the feature, they receive the following error message:“This action is not available for you...

  • Question

Disable Attachment Upload on Service Portal for Closed RITM

Hello Team,I am working on a requirement to disable the attachment upload option on the Service Portal once a Requested Item (RITM) reaches a closed state (such as Closed Complete).The expectation is that after the request is closed, users should not...

  • Question

Your whole instance estate in one console: Multi-Instance View is live - Clone Admin Console in AP5

Be honest: how do you answer "when was this sub-prod last cloned?" today? If the answer involves logging into four instances, a spreadsheet, or pinging whoever cloned it last, this post is for you.   Multi-Instance View, in one line The Clone Admin C...

  • blog
  • Australia Patch 5
  • cleanup script
  • Clone Admin Console
  • Cloning
  • Instance Clone
  • instance management
  • Multi-Instance View
  • sub-production instances
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