Developer

We are Trying to Integrate ServiceNow Dev and Test with Microsoft Teams

Hi @community I am in the process of setting this up at the moment. I have already Did the Prepublished method in Dev but Now we are looking to Promote it too Test.I know that Prepublished is limited to 1:1 mapping.I would take the approach of Self C...

Question

Service Catalog variables do not show the recurring price in the options in the service portal.

I have a catalog item that has variables with a recurring price, the variables are both select boxes and checkboxes inside of a variable set. There are breaks but no containers. If i open the catalog item from the classic view by clicking on "try it"...

Question

Resolved! Work notes - Change assignment group log

Very simple request if someone could help me. In my current job, their ServiceNow instance doesn't capture the change on 'Assignment group' or 'Assigned to' inside tickets/tasks/request, I know this gets posted in the work notes as it did in previous...

Question

Copy attachment from interaction chat to Request

whenever agent creates any request, all the attachment should be copied from interaction chat to request (REQ/RITM).How to do this via flow designer.what can be the trigger condition and how to look up record

Question

Transform - Coalesce field not indexed

Has anyone experienced issues ingesting vulnerability findings from Google Cloud / Google SecOps into ServiceNow Vulnerability Response (IVR), where the JSON payload appears to be accepted but fails during processing or SIR creation?We are currently ...

Question

Need Help Sending a Consolidated Email After Removing Users in Flow Designer

Hi Team,I'm working on a ServiceNow Flow Designer requirement and would appreciate some guidance on the final part of the solution.RequirementRun a scheduled flow every month.Check which members of the "Finance Group" have not been selected as an app...

Question

[GF#5] PDI in Offline state: Resolving Error 502 Bad Gateway (snow_adc)

HTTP codes 1xx - Hold up2xx - All good3xx - Redirection4xx - User messed up5xx - Server messed up502/503/504 - Third-party messed up This is Ezra. He was happily building a new app in his PDI when a 502 error appeared on his screen.When he saw the m...

Question

Learning Javascript for Servicenow in 2026

Hi everyone,I am relatively new to scripting, but my goal is to become a developer on the ServiceNow platform. I am currently looking for advice on the best learning path for JavaScript.I know Chuck Tomasi's "Learn JavaScript on the Now Platform" ser...

Question

Unable to update assigned to on list edit. Security prevents editing the field.

Unable to update assigned to on list edit. Security prevents editing the field. There is no list edit ACL configured.

Question

Unable to Remove Users from Group While Implementing Scheduled Cleanup Process

RequirementEvery month run a flow to check which group members from "Finance group" do not have an approval on the last 6 months;Users shall be removed from the group "Finance group" if the user has not been selected has an approver for the last 6 mo...

Question

Incident: Developer Site Restored and PDI Availability Issues

Update: July 27, 2026 The infrastructure issue has been resolved, and all PDIs are back online. New PDI provisioning has also resumed, with PDIs currently available and little to no wait. All developers have been given additional time to acce...

blog

cmdb query builder report shows the query empty on 'data source' dropdown on Report.

Hi, there is some issue with cmdb query builder report. while one of my user who created the Query builder, has run the query and scheduled it and saved the query. Now when he clicks on 'Create Report' button, it redirects to report form and the crea...

Question

Resolved! Are there any REST APIs for AI Search?

Hi Team, Are there are REST APIs available for the AI Search feature? currently I see an API in the 'now' namespace called - 'AI Search Assist REST Service'. But I cannot seem to find any API documentation on this like what parameters are accepted, w...

Question
Now Platform App Engine
Scripting and Coding
Service Portal Development

Call AI Search Using Script

We can call AI search in server side script. ServiceNow has provided one OOB script include(AISASearchUtil).Before calling that script include make sure you are in global scope.In the below script I have extracted KB articles from the response of the...

Article
Best Practices
Integrations
Scripting and Coding

Search Sournce / Search based API ( not table API)

if there's a dedicated search API available for the CMDB table (cmdb_ci_business_application) that we can leverage, rather than relying on the Table API with LIKE queries. The results from the Table API haven’t been very effective for our use case. I...

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