Hi Experts,
As requested, when the UI action on the case form is clicked, we need to retrieve attachment details from AWS and update them in the case worknotes, referencing keywords from the case's short description. We have implemented AI Search, and it is functioning as expected.
***The issue is that when updating the case worknotes, we are seeing raw sys_ids alongside the profile name, rather than just the profile name (see the attached screenshot).
Note: These sys_id's from "sn_nowassist_skill_config" table records.
We have attempted several methods to remove the sys_ids, but none have been successful.
Has anyone encountered this problem before? If so, I would appreciate your insights.
Thanks,
Santhosh
