\${URI_REF} in email notification

[swarnargha]

when I am raising one request in self service portal i enter ${URI_REF} in one of the variable field named additional comments.

I enter as "request   ${URI_REF} has been submitted". Once the request has been submitted, it went for approval and the email body contains the request number instead of ${URI_REF}.

which means the email body contains RITM097654 has been submitted instead of ${URI_REF} has been submitted.

Kindly let me know how it came?

[nthumma]

Go to notification and click on advanced view related link to see below content type dropdown and select HTML only and try.