URL to take users to a catalog item directly

[Pam Walker1]

We have been trying to get this to work but keep just taking them to the portal landing page

https://ourinstance.service-now.com/login_with_sso.do?glide_sso_id=<SSO_sys_id>&sysparm_uri=/sp?id=sc_cat_item&sys_id=ac86fab2c3bafe10322d3327050131af

Anyone have any ideas

[Tanushree Maiti]

Hi @Pam Walker1 

It isn't considered best practice to save a catalog item URL as a favorite.

Instead, users should log in to the portal and locate the catalog item either by:

• Searching using keywords or metadata, or
• Navigating through the appropriate category.

That said, if needed, here's the direct URL to the catalog item:

https://<your_instance_name>/<portal_suffix>?id=sc_cat_item&sys_id=<catalog_sys_id>

If you're using the Service Portal, the portal_suffix is typically sp.