Use flow designer to populate record on Custom Table & create incident

[Community Alums]

I am trying to use flow designer to facilitate a process.

Inbound email creates a record on custom table & assigns incident to users assignment group.

I have a custom table that extends Data Lookup Matcher Rules.

I have a custom field for mailbox owner that references system user table.

I am trying to create a flow that updates custom table & create an incident, is this possible?

[Ankur Bawiskar]

Hi,

please share screenshot of flow action for Update Record

Regards
Ankur

[Community Alums]

I can't seem to find a good trigger gor Assignment Group

[Community Alums]

So I am pulling user sys ID and not sys_user_group IS

[Ankur Bawiskar]

Hi,

assignment group is being set with user record so that won't work

Regards
Ankur

[Community Alums]

So, how can I get to Assignment Group? Do I need to use a script includes?