Use flow designer to populate record on Custom Table & create incident

Community Alums
Not applicable

I am trying to use flow designer to facilitate a process.

Inbound email creates a record on custom table & assigns incident to users assignment group.

I have a custom table that extends Data Lookup Matcher Rules.

I have a custom field for mailbox owner that references system user table.

I am trying to create a flow that updates custom table & create an incident, is this possible?

 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

yes possible

Create flow on custom table and use Record Insert action to create incident

what have you tried so far?

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

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16 REPLIES 16

Community Alums
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18 hours no solution - would rather die than keep doing this work...

RSilva85
Tera Contributor

Hey I just had the same issue. My recently created table was not showing on Flow Designer spokes. I then did a CACHE.DO so all the cache is cleaned, and after that I restarted Flow Designer and could see the tables.