Use REST API to Create Standard Change Request from Template and Set Fields

[brenthubin]

I am needing to create a Standard Change Request using an approved template and also be able to set some fields that are dynamic (such as the company and configuration_item fields). I'm able to create the Standard Change Request using the Service Catalog submit_producer API, but for some reason when I pass variables to it for any field it does not fill that field in.

I've tried this using the REST API Explorer with no success using the sn_sc namespace and OOB Service Catalog API and the Submit a Record Producer method. Screenshots of this are below. Note that I have indeed already tried specifying the sys_id for the reference fields. That isn't the problem.

Thank you for any assistance you can offer.

[Prateek kumar]

How about instead of dotwalking use attributes to pass display values into the reference fields.

https://community.servicenow.com/community?id=community_question&sys_id=adc013a9dbdcdbc01dcaf3231f9619ef

[brenthubin]

Prateek,

I think you missed the point. It doesn't matter whether I dot walk to pass the sys_id to the reference fields. It won't even fill in the fields that are not reference fields. It only fills in the fields that are populated by the template.

[jxsaxton421]

Change Request is a separate table, not a service catalog, so you'd have to create a new endpoint for it. We just developed a Change Request API to accept an approved template. In your code when you insert into the table you just need to use the .applyTemplate method in gliderecord.

[jxsaxton421]

Oh, I'm sorry I see your code. Our approach was to do a gliderecord in a custom endpoint and parse the body ourselves.