User Approval still showing as Requested even after Approval Group showing as Approved ?

[WazzaJC]

User Approval still showing as 'Requested' even after Approval Group showing as Approved ?

Hi Community Colleagues,

We have a set up where we have Approval Group 1 and Approval Group 2, set up in Flow Designer, to handle Group Approvers.

Each Approval Group contains named Approvers.

We are seeing as issue where, even when an Approver from Approval Group 1 approves a RITM, and the Approval Group shows as Approved, the approvals from the other members of Approval Group 1, are still showing as Requested state, even when the Flow has moved onto Approval Group 2 stage.

How is this possible. If an Approver from Approval Group 1 has approved the RITM, then the state for the other approvers in Approval Group 1, should say 'No Longer Required', when the Flow moves to Approval Group 2?

Has anyone else seen a similar issue and has any ideas what this is and how we can resolve?

Many thanks as always for any advice/guidance.

Kind Regards.

[Sohail Khilji]

Hi @WazzaJC 

Did you check for approval rule while defining approvals. There are conditions like Anyone Approves, All user approvers etc.. I hope that should fix this... 

also check if the user belong to same groups (2 groups)?

[shubhamdubey]

Hi @WazzaJC 

i have faced the similar issue for this you have to add the stages .

i am recommeding the channel which has been explain this use case

https://www.youtube.com/watch?v=LK1Wr2Ml_8M&list=PPSV

[WazzaJC]

Hi @Sohail Khilji and @shubhamdubey thank you for trying to help, I appreciate that.

Please find attached the ServiceNow article where there is a solution for this issue.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0959382 

I have switched off the Approval Engine and this resolves the issue we were seeing.

Kindest Regards, W.