User Criteria: Knowledge Base and Knowledge Article

[Pradeepa Boopat]

HR is the knwoledge base , and there are three kb articles inside the HR knwoledge base, 1st KB article is visible to India location user, 2nd is visible to USA, and 3rd is visible to Canada, How we can do this in User criteria?

Can you please help me on this with the steps.

[Prathamesh1]

Hi,

You can use the 'can read' or  'can contribute' related lists or fields to give access to particular groups or users. These are OOB fields on kb_knowledge.

Please Mark Helpful/Correct if applicable.
Regards.

[Pradeepa Boopat]

@Prathamesh1 Based on country, user need to see the Article.

I need to create User Criteia, There Can read(India Users), Cannot read(Canada Users)

India user won't see the Canada User article.

Can you please help me with scripting.

[SN_Learn]

Hi @Pradeepa Boopat ,

Please have a look at the below links:

Understanding User Criteria and ACLs in Knowledge 

Please mark my reply as Helpful and/or Accept Solution, if applicable. Thanks!