There could be a few reasons why a user is unable to view a report on a dashboard even though they have the necessary roles:
Insufficient permissions: Make sure that the user has the correct permissions to view the report. This could include the "view" and "read" permissions on the report, as well as any additional permissions required to access the specific data the report is based on.
Incorrect role assignments: Check that the user has been assigned all the necessary roles to view the report. Also, check if there are any specific roles required for the report, and that the user has been assigned those roles.
Incorrect filters: The report might have filters that are preventing the user from seeing the data. Check the report filters and make sure that the user has the necessary data in their filter criteria.
Report is not shared: The report may not be shared with the user. Check the sharing settings on the report and make sure that the user has been added as a shared user.
Report is inactive: The report may be inactive, check the status of the report, if it's inactive then make it active.
Incorrect Dashboard: The user may be trying to view the report on the wrong dashboard. Make sure that the report is added to the correct dashboard and that the user has access to that dashboard.
Issues with the report: The report may have technical issues or the data source is not working properly. Check the report's source data and make sure it's working correctly.
Trying to check and troubleshoot these areas may help identify the root cause of the issue, and allow you to take appropriate steps to resolve it.
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Regards,
Zoltan
