User not able to access catalog item

[kaustubh vishnu]

Hi Community,
I am facing issue that User not able to access catalog item,
when I check in "User Criteria Diagnostics" result comes as user can view catalog item,
But user not able to see that catalog item in service portal.

Please light on why this issue ocured?

[Shruti]

Please check if 'Hide on Service Portal' column is false for that catalog item

[Naga Ravindra R]

Check the available for and not available for sections in the related list of that catalog item.

And cross-check the snc_external role as well.

[Ankur Bawiskar]

Hi,

Did you check what's present in Not available for related list for user criteria?

Regards
Ankur

[Service_RNow]

HI @kaustubh vishnu 

Please check available for and not available for sections in the related list of that catalog item.