User provisioning with Okta not populating the department field

[Pablo39]

Hi All,

We are standing up a brand new instance of ServiceNow and we are using Okta for SSO, MFA, and provisioning.

Okta is successfully feeding ServiceNow values like first name, last name, title, etc. however ServiceNow cannot seem to display the department field.

We noticed:
* ServiceNow, out of the box, has a predefined list of departments (see screenshot)
* If someone's department in Okta matches one of the departments in ServiceNow, the user profile is updated properly with the deparment
* Example, if someone's department is "IT", their profile is updated with the department of "IT"
* Example2, if someone's department is "IT Security", their profile is not updated with the department value of "IT Security" but if I manually add "IT Security" to the department table and rerun the Okta sync, their profile updates

Question:
* How do we automatically have Okta update departments without having to manually import department values into the department database?

[Chandu Telu]

Hi,

Check the below link it will help you

https://community.servicenow.com/community?id=community_question&sys_id=b3f6c7961bf6f7c0d01143f6fe4bcb9a

Thanks
Chandu Telu
Please Mark ✅ Correct/helpful, if applicable,

[Pablo39]

Thanks Chandu. Much appreciated. How do I navigate to this setting?

[Chandu Telu]

Hi,

If you users are provision from OKTA below is the response (Check with your OKTA Team)

After working with Okta support a confirm at this time this is not possible.

If you loading the data from LDAP check the below link

--> https://docs.servicenow.com/bundle/sandiego-platform-administration/page/integrate/ldap/concept/c_LDAPImportMaps.html

Thanks
Chandu Telu
Please Mark ✅ Correct/helpful, if applicable,