User unable to see the task assigned to him

abcmh
Giga Contributor

I have a catalog item request with a workflow process associated with it.

After the request is approved, it sends a notification and creates a catalog task that is assigned to a Group.

However, none of the users listed in the group are able to see the catalog task assigned to them under Catalog Task tab of the request item.

Can't seem to figure out where the issue is.

Any help is appreciated.

Thanks.

1 ACCEPTED SOLUTION

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

So looks like the user don't have READ access to the table. Can you please review READ ACL's on the table and ensure the right roles are assigned to the user.


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11 REPLIES 11

I am also facing the same issue. But I am unable to resolve it

sethivarun
Kilo Guru

Have you check the acl on sc_task?