Users approved area is greyed out in change request.

[Abishek1998]

The user is trying to approve the change request but she cannot do. She can only reject the approval itseems. I have impersonated her but I can see the approve and reject button. How do I sort this?

[Rajesh Mushke]

Hi @Abishek1998,

You should check the approve button conditions and see if it causing any issues or not 

[Abishek1998]

How do I check that?

[Rajesh Mushke]

just right click on any field and configure UI actions from the related list itself. Refer the below screenshot

[Pradeep Thipani]

Hi @Abishek1998 ,

Have you selected the record which you want to approve?. Whenever you select the record you can see approve/Reject highlighted else it will be in grayed out.

The other options to approve or reject the record:

1) Right click on the requested you will find approve. see screenshot below.

2)Open the approval record use approve/reject button or state field. see screenshot below.

Thanks,

Pradeep