Users are not able to see the data as there is a read ACL but still see the columns in list view why

[Chandler2]

I have read ACL on a field with a role and script and as the condition is not satisfying so the users are not able to see fields on form.

But somehow they are still able to see the fields on list view, can add/remove the fields in list view even though the data is not visible, the fields are, why and how to fix it?

Not able to see how they are getting the access.

[Ankur Bawiskar]

@Chandler2 

Strange.

[Chandler2]

Well, I tried in other tables and behavior seems to be like that. The read acl blobks the read access so I can't see the data. I am admin but have unchecked admin override.
But I still see the columns/field labes in list view.
This is not expected behavior, right?

I might ask ServiceNow.

Thank you for your time and help @Ankur Bawiskar . 

[Ankur Bawiskar]

@Chandler2 

Are you sure any other field level READ ACL is allowing to view?

Any add_to_list ACL is allowing?

[Chandler2]

No @Ankur Bawiskar  There is no other read ACL for that field. There are table level read ACL, read ACL on other fields but no other ACL on that particular field.

Thanks

[Ankur Bawiskar · Accepted solution]

@Chandler2 

then better to raise a case with ServiceNow.

As per this KB it should work but it's not working for you

Hiding fields from "Personalized Column List" 

If my response helped please mark it correct and close the thread so that it benefits future readers.