Users not able to see RITM and Task

[Mr_X1]

i Have created a catalog item, Which is accessable for only 2 users [ Available For ].

Now both the users can see the request which was raised but cannot see the RITM and task.

Both Users are not able to see RITM and task, Can you please suggest what to do here

[Ankur Bawiskar]

@Mr.X 

Hope you are doing good.

Would you mind marking the best matching answer as correct and helpful, to close this thread?

Regards
Ankur

[Narsing1]

Few Things.

• Available For is only to configure who can see and submit a request for this Catalog Item.
• All the Users that are in Available For are normally the End Users [However, some of them has the access to the Platform also].
• When they want to see the RITM, they can very well click on "My Request" link that is available in Portal.  They really don't need the platform access
• The End User don't need to see the Task at all.  It will be always with the Resolver group

So in your case, I don't think they really need to see the Task.  They have the link within the Portal itself to see their requests.

Please mark it as correct answer if it helps

Thanks,

Narsing