Users with same email ID

[Venkat122]

Hi All,

we have two user accounts with same email address. In sso settings we used email as User field. what will happen if two users(one user is active and another is inactive) present in table with same email id.

Thanks and regards

Swamy

[Jaspal Singh]

Hi Giri,

User may not be able to log in via SSO. For User to log in via SSO remove the email address from disabled User profile.

[Ankur Bawiskar]

Hi Giri,

you will have to test that out. What exactly happens since same email address is for 2 users and one is active and other is inactive.

As per my knowledge the system will login with the user which is active. you will have to test that out.

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.

Thanks

Ankur

[Venkat122]

Hi Ankur,

Thanks for the reply !

Where i can check the script which is handling this, will SSO looks for sorce field as well in user table while logging?

Regards

Swamy

[bharathkalahast]

Yes, It will check for Only Active Users. So, In your case the user which is active will be able to login fine through sso. Even in ServiceNow each user should have same data present in UserID and Email fields(Which means Email value should be as USERID)