Using Flow Designer to populate Assignment group

[ceraulo]

Hello!

I have a catalog item which has a reference variable pointing to the cmdb_ci table.
The client requirement is to assign the catalog task to the assignment group field value of the CI record selected in the request. However there are scenarios where the CI record's assignment group does not have a value.
How to do this in Flow Designer -- If CI assignment group is empty, assign the catalog task to the Service Desk ELSE assign the catalog task to the CI assignment group.

Please help!
Thank you.

[Aman Kumar S · Accepted solution]

Since you have the CI field as reference, you can pull the info of assignment group just by expanding the data pill for the catalog variable in if condition and you can figure our if its empty or not.

If not empty you can pass that value to the catalog task, else you can pass service desk group

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂