Using Rest API to Interact with ServiceNow using natural language query

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07-09-2025 03:09 AM
Hi Team,
I have a usecase for which I need to use servicenow incidents table as a data source. Here's the usecase details: based on the user query,
1. i need to get all similar incidents that have been reported > get the resolution from these incidents > summarize the results and return back.
2. fetch similar incidents based on a specific/multiple column values
Consumer application will be a web application with a chat interface. Im looking is there any servicenow generative ai services which I leverage using rest api with natural language input and get the results back.
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07-09-2025 04:38 AM
within the platform ServiceNow might be using some LLM etc which I am not sure.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-09-2025 03:36 AM
Hello @Vinod Kumar L , This is taken care of by NowAssist, but I'm not sure whether such APIs are available for external chatbot. Please go thru the following and check whether it helps you in anyways.
Regards,
Nishant