using set abort action

[keerthana]

if user try to delete the any config item , if that particular item is associated with any other records like incident means , it should abort the delete action.

[Riya Verma]

Hi @keerthana ,

Hope you are doing great.

Navigate to "Business Rules" in ServiceNow and create a new one with the following details:

• Table: Configuration Item [cmdb_ci]
• When: Before
• Delete: checked

(function executeRule(current, previous /*, gs*/) {
    var relatedIncidents = new GlideRecord("incident");
    relatedIncidents.addQuery("cmdb_ci", current.sys_id);
    relatedIncidents.query();
    
    if (relatedIncidents.hasNext()) {
        gs.addErrorMessage("This Configuration Item is associated with incident records and cannot be deleted.");
        current.setAbortAction(true);
    }
})(current, previous);

[keerthana]

script ok, how to get a output because  didn't open a configuration table