Utilizing OOTB flow actions using different connection aliases

[AngelicaZap]

Hi,

We already have an existing connection built for JIRA integration. It is currently being used by other departments. However, we need to use a separate service account for Vulnerability Response.

Here are the issues that we have encountered:

1. We have noticed that some of the OOTB flow actions are inactive and we can't add them into flows/subflows. We would like to add them into flows/subflows and use the new connection alias but these flow actions are not available.

2. Datastream actions do not return all the values/outputs when trying to pass them in a flow variable. We need to get the entire output of a datastream action and pass it as a field value.

Are there any ways we can do it without recreating the OOTB flow actions?

Thank you!

[Tanushree Maiti]

Hi @AngelicaZap 

If it client instance (non-prod)  and you are getting " OOTB flow actions are inactive and we can't add them into flows/subflows" , then raise a case (Hi Ticket) with Servicenow Vendor.

If it is a PDI, most features are typically not fully available in the PDI environment.

2. For your second issue , what error you are getting. 

 Check these post , if same error you are getting.

Unable to run DataStream action in Flow Designer 

Data Stream Action – Unable to Retrieve All Records from Nested Arrays in REST Response 

Data Stream (IntegrationHub) Action Output 

[AngelicaZap]

Hi @Tanushree Maiti,

Thank you for your response! All the flow actions that I am referring to are OOTB. Hence we don't want to make changes into them.

Regarding the OOTB datastream actions, we are not creating new ones. We would like to utilize the OOTB ones and get all the output in a single variable to pass it into a field as a value using a different connection from what is in the REST step action inside the flow action. The issue is we only get a single output, instead of all the outputs, coming from the datastream action.