Utilizing OOTB flow actions using different connection aliases

[AngelicaZap]

Hi,

We already have an existing connection built for JIRA integration. It is currently being used by other departments. However, we need to use a separate service account for Vulnerability Response.

Here are the issues that we have encountered:

1. We have noticed that some of the OOTB flow actions are inactive and we can't add them into flows/subflows. We would like to add them into flows/subflows and use the new connection alias but these flow actions are not available.

2. Datastream actions do not return all the values/outputs when trying to pass them in a flow variable. We need to get the entire output of a datastream action and pass it as a field value.

Are there any ways we can do it without recreating the OOTB flow actions?

Thank you!

[Tanushree Maiti]

Hi @AngelicaZap 

If it client instance (non-prod)  and you are getting " OOTB flow actions are inactive and we can't add them into flows/subflows" , then raise a case (Hi Ticket) with Servicenow Vendor.

If it is a PDI, most features are typically not fully available in the PDI environment.

2. For your second issue , what error you are getting. 

 Check these post , if same error you are getting.

Unable to run DataStream action in Flow Designer 

Data Stream Action – Unable to Retrieve All Records from Nested Arrays in REST Response 

Data Stream (IntegrationHub) Action Output