VA supported field in catalog client script?

[jhansi28]

In catalog client script there is a field  VA Supported of type (true/false) .Can someone explain what is the functionality of the field VA supported if i mark as true what will be happen?

[Sujatha V M]

@jhansi28 VA supported field in catalog client scripts is used to determine whether the script is available for use within the Virtual Agent. When this field is checked, it means that script can be invoked and executed by Virtual Agent. 

Optional reference : Below is the old support case which allowed only conversational mode (i.e., it displays the link to access the catalog item), if the catalog item has catalog client scripts defined. 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0953692

https://www.servicenow.com/community/virtual-agent-nlu-articles/how-to-request-catalog-items-in-now-...

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[CezaryBasta]

Are you sure it's OOB field? It's not listed in the documentation. Have you checked the modifications on the `catalog_script_client` table?

[Sujatha V M]

Yes its OOB. I was able to validate it. Able to spot it in Washington version but not in Vancouver. 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.