Values on multi-row variable set not saving on RITM

alexcharleswort
Tera Expert

I'm trying the multi-row variable set for the first time and I having a bit of an issue. Can't see to find an answer on the community board. 

Went into one of my catalog items, added a multi-row variable set:

find_real_file.png

find_real_file.png

and then added some variables:

find_real_file.png

 

On the form, this looks great...

find_real_file.png

Then I click add and fill it in with some test data and it still looks fine:

find_real_file.png

I fill out the rest of the form and click submit. Then I go into the submitted item and it says there is "No data to display":

find_real_file.png

 

Any idea what step I'm missing here? Where did my row go?

 

Thank in advance for any help!

Alex

 

 

17 REPLIES 17

dashap
Giga Contributor

I need an update/fix for this.  Is there an alternate way to make this work?

JG6
Kilo Guru

Having the very same issue on Orlando (orlando-12-11-2019__patch1a-04-06-2020_04-11-2020_1733).

So far I can tell I've tried all hints I could find. Whatever is happening, the data is really missing. In a workflow the variable is present but there are no rows. 

I really need to have this sorted out.

You might have found the problem by now, but if you haven't.  They updated the sc_cat_item and the old one is most likely the one you are point to.  if you make sure you are point to the new one the data will be saved from the portal to the RITM.

Make sure you are pointing to the new one and not the One marked Deprecated.  You will have to take a look at the Instance to see what yours is point to

 

find_real_file.png

JG6
Kilo Guru

Which ticket is this btw ? 

JG6
Kilo Guru

Nobody has news about this ?