Variable available for an approver to modify after RITM submitted

[rafaelalves4337]

Hello Community,

I have a request for 2 variables to be editable for the approver after the RITM is sent, he needs to edit the date and indicate which group will act on the problem.

I know it can be done by Script include + Client Script (I don't know how to do it), I could not make it happen via Catalog UI.

Any help here?

[shivatmika_19]

Hi @rafaelalves4337,

You can add permissions in the variable form (add approver_user role instead of itil)

[rafaelalves4337]

Do you know if that role "Approver_user" works when the approval is a group?

[jcmings]

Is that a screenshot from the approver's back-end view? If so, there may be a modifiable UI Policy that contains this script: g_form.setVariablesReadOnly(true);

[rafaelalves4337]

Yes, that is the approver's back-end view, the suggestion if @shivatmika_1919 works if the approver is the user manager, but when I changed to an approval group, it stopped to work again.