Variable editor not showing in Service Portal ticket view for REQ's

[Dedrei L_]

I have cloned and made a very slight customisation, to remove the save button and make it read only, to the OOB sp-variable-editor widget.  I have added my cloned widget to the ticket page for end users to view a read only copy of their submitted form.  This is working perfectly fine for all forms being submitted except for REQ's whether catalog items or record producers on sc_request table.  When viewing the ticket page in the portal for any submitted REQ the variable editor widget does not display at all.

Any advice on what I need to update in order for the variable editor to work on the sc_request table?

Thanks

[Harsh Vardhan]

are you doing it on personal instance or if possible share screen over webex or zoom call ? this way I can quickly try to troubleshoot it.  please connect me at  hvrdhn88@gmail.com

[Dedrei L_]

Thanks for all your time and effort in trying to help me with this, I really appreciate it.  I have resolved the issue, details are in the post below. 

[Dedrei L_]

This has now been resolved.  All form (SC Catalog Item) pages redirect to the ticket page where I added the variable editor, however if it's an sc_request it redirects to the request page, on which I did not add the variable editor.  I was unaware of the redirection for sc_request.  Added the variable editor to the request page and everything is working as expected now.