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06-05-2023 05:59 PM - edited 06-05-2023 07:02 PM
I used a script to copy records on sc_item_option_mtom table so I can have the same variable(that submit by user) for another target RITM.
I check records are created as expected on sc_item_option_mtom table with different Parent Item, but these newly created variables are not showing up on the target RITM.
This catalog item has no ui policy or client script. The 'Variable editor' is there in the form layout.
Would someone help me identify the issue? Thanks sooo much!
Here is my script if it helps:
Solved! Go to Solution.
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06-09-2023 07:23 AM
Issue is resolved. on the RITM, the item field must be in place in order for user selected the variables to be shown
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06-05-2023 06:42 PM
@Qiutong Hou check in the "item_option_new" table, if that variable is present or not. If present then check the field catalog item, it should be linked to correct catalog item.
It should there in this table to be visible on the catalog form.
If it's present then try to submit new catalog form and then see if it's visible in ritm or not.
Please mark as correct answer if this solves your issue.
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06-05-2023 07:04 PM
The variables are there but I am referring to the variable that shows in 'Variable editor' field on form
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06-05-2023 07:20 PM
@Qiutong Hou can you please send the screenshot?
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06-09-2023 07:23 AM
Issue is resolved. on the RITM, the item field must be in place in order for user selected the variables to be shown