variable exists in sc_item_option_mtom but not show on the RITM form

Qiutong Hou
Tera Guru

I used a script to copy records on sc_item_option_mtom table so I can have the same variable(that submit by user) for another target RITM.
I check records are created as expected on  sc_item_option_mtom table with different Parent Item, but these newly created variables are not showing up on the target RITM. 

This catalog item has no ui policy or client script. The 'Variable editor' is there in the form layout.

Would someone help me identify the issue? Thanks sooo much!

 

Here is my script if it helps:

QiutongHou_0-1686016931044.png

 

1 ACCEPTED SOLUTION

Qiutong Hou
Tera Guru

Issue is resolved. on the RITM, the item field must be in place in order for user selected the variables to be shown

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6 REPLIES 6

jaheerhattiwale
Mega Sage
Mega Sage

@Qiutong Hou check in the "item_option_new" table, if that variable is present or not. If present then check the field catalog item, it should be linked to correct catalog item.

 

It should there in this table to be visible on the catalog form.

 

If it's present then try to submit new catalog form and then see if it's visible in ritm or not.

 

Please mark as correct answer if this solves your issue.

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ServiceNow Community Rising Star, Class of 2023

The variables are there but I am referring to the variable that shows in 'Variable editor' field on form

@Qiutong Hou can you please send the screenshot?

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ServiceNow Community Rising Star, Class of 2023

Qiutong Hou
Tera Guru

Issue is resolved. on the RITM, the item field must be in place in order for user selected the variables to be shown